If the phone case model you received is different to that on your original order, we will happily exchange the case for the correct model at our expense.
If you ordered the incorrect phone model case, we will happily exchange it for you but the original order will be cancelled and you will be required to re-order the correct case model. This applies to any orders where the phone case you received is the same model that is on your order.
In some instances, customers order the incorrect model by accident. This can occur when searching for phone models and selecting a "Plus" version of the phone model or a different variation to the model you own. Unfortunately, we don't know what phone model you have, the onus is on the customer to order the correct phone case for the model they own.